Leading at The Speed of Trust

The challenge

Low trust = Reduced speed, increased costs

In today’s global economy trust-related problems like redundancy, bureaucracy, fraud and turnover eat away at an organisation’s profitability in the form of slowed productivity, diverted resources, and missed opportunities. What’s more, a lack of trust among customers chips away at its brand reputation.

Trust: The key force in today’s economy

Historically, trust has been considered a “soft issue”, but new research is turning this age-old assumption on its head, demonstrating that trust has a measurable, observable, and relevant effect on an organisation’s bottom line. As Stephen M.R. Covey, author of the best-selling book, The Speed of Trust, puts it: “The serious practical impact of the economics of trust is that we are paying a hidden low-trust tax right off the top - and we don’t even know it"

The solution: Trust begins with leaders

Leading at the Speed of Trust is a programme that raises trust from an often-ignored asset or liability to a strategic advantage in the marketplace. Doing business at the “Speed of Trust” dramatically lowers costs, speeds up results, and increases profits and influence. This highly interactive programme engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organisation. Instead of paying outrages Trust Taxes, you can begin to realize Trust Dividends.

In this intensive programme, participants learn:

THE 5 WAVES OUTCOMES

Self Trust

Act with integrity
Take responsibility
Set a positive example

Relationship Trust

Develop trust
Keep commitments
Restore trust
Empower others
Achieve results through others
Solve problems creatively
Resolve conflicts and disagreements
Improve business relationships

Organisational Trust

Lead change
Positively influence results
Build teams
Hire the right people
Lead innovation
Plan for succession
Create team capability
Create and communicate a shared vision

Market Trust

Develop loyal customers
Enhance organisational reputation

Societal Trust

Give back to the community
Contribute to society

Preparation

Before attending the workshop, participants must complete and review the Trust Quotient (tQ) Assessment. It gathers 360° feedback from the participant, their direct manager, direct reports and other work colleagues. The tQ report is invaluable to participants during the workshop.

Learning
Individuals review their tQ reports and learn the “5 Waves of Trust”. Participants also develop Trust Action Plans.

Implementation

Implement the Trust Action Plans (TAPs) that were developed during the workshop:

“Self Trust” Action Plan
“Relationship Trust” Action Plan
“Organisational Trust” Action Plan
“Market Trust” Action Plan

Carry out the 13-week plan for your team - one team session per week and one behaviour per week. Coaching as a
recommended service, is available to participants of this programme.

Results

As leaders forge the path to a new culture of trust, organisations will reap immediate returns, as well
as enduring long-term returns in the form of:

Increased speed to market
Increased shareholder value
Accelerated growth
Enhanced innovation
Improved collaboration
Stronger partnering
Better execution
Heightened loyalty

Who should attend?

Leading at The Speed of Trust is ideally suited for leaders and managers at all levels. (Working at the Speed of Trust, a companion programme is ideally suited for individual contributors, project leaders, informal leaders and front-line staff).

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