Working at the Speed of Trust

A one-day programme for front-line staff and individual contributors.

The challenge: How is a lack of trust hindering results?

All too often, people’s unseen agendas or personal motivations prevent others from trusting their word and ultimately getting things done. In a low-trust environment, workers become suspicious of each other and of the organisation. Guarded communication, speculation, and disengagement lowers productivity while frustration goes up.

The solution

Everyone contributes to a high-trust organisation.

Often results are hindered by a simple lack of trust among individuals. But when individuals trust each other - and are trusted by others - communication improves and productivity accelerates as attention is redirected toward objectives instead of suspicion about others’ intentions.

FranklinCovey’s highly interactive Working at the Speed of Trust programme helps individuals in your organisation identify and address “trust gaps” in their own personal credibility and in their relationships at work. Using examples based on their current work and focusing on real-world issues rather than
theories or academic models, participants in the Working at the Speed of Trust programme will contribute to high trust in the organisation.

In this intensive programme, participants learn:

THE 5 WAVES OUTCOMES

Self Trust

Act with integrity
Identify the costs of low trust
Set a positive example
Take responsibility

Relationship Trust

Develop trust
Keep commitments
Restore trust
Empower others
Achieve results through others
Solve problems creatively
Resolve conflicts and disagreements
Improve business relationships

Organisational Trust

Positively influence results
Identify ways to increase organisational trust
Help improve team processes

Market Trust

Help inspire customer loyalty
Enhance organisational reputation

Societal Trust

Give back to the community
Contribute to society

Preparation
Individuals prepare for the workshop by reviewing an overview of the programme and completing a short trust
questionnaire.

Learning
Individuals learn the “5 Waves of Trust”, with particular emphasis on the first 3 waves: Self, Relationship and Organisational
Trust. Participants also develop Trust Action Plans.

Implementation

Implement the Trust Action Plans (TAPs) that were developed during the workshop:

“Self Trust” Action Plan
“Relationship Trust” Action Plan
“Organisational Trust” Action Plan

Who should attend?

Working at the Speed of Trust is ideally suited for individual contributors, project leaders, informal leaders and front-line staff.
(Leading at the Speed of Trust, a companion programme is ideally suited for leaders and managers at all levels).

What participants receive

Powerful tools for future leaders
Spiral-bound participant guidebook
Tools CD
Trust Action Plan
Trust Cards (to help them navigate through difficult trust issues)
Speed of Trust book

Cost: R 6 612.00 (Incl. Vat)

Not included: Accommodation at the venue, The 7 Habits of Highly Effective People Signature® Profile, and the FranklinCovey Planner.

Central Reservations Tel: + 27 11 483 2128 | Fax: 086 697 4221
19 West Street, Houghton, P O Box 3389, Parklands 2121