The Ultimate Question 5 Set CD's
| Name: |
The Ultimate Question - 5 CD Audio Collection |
| Price: |
R 263.16 |
| Ref: |
Sku 31795 |
BETTER BUSINESS THROUGH BETTER CUSTOMER SERVICE
In this revolutionary management book, Fred Reichheld reduces all business success into one question. "Would you recommend this business to a friend?" According to Reichheld, this measure of customer satisfaction should be at the heart of all strategic decisions made by every company. He presents compelling case studies to show how customer satisfaction is more important than any business criterion besides profits. You'll learn how financial pressures have caused some executives to sacrifice true customer satisfaction in exchange for "bad profits." Such short-sightedness undermines long-term growth and success. Learn how to use "the ultimate question" to strengthen your business.
Complete unabridged book read by the author.
Running time: Approx. 6 hours |
| | |