To build a great organisation, you need great leaders and effective people to Execute the organisations mission with Excellence.

• Great Leaders are essential – Leaders who inspire trust are essential. Without them, there is no vision of where to go, nor strategy, nor systems for getting there. However, Great leaders are not enough.
• Great Individuals are essential – Without effective people, the organisation is destined for mediocrity or worse. However, Effective individuals are not enough.
• Without a shared process for focusing on and executing the organisation’s mission, the most inspired and capable people fall short of greatness.

To unlock the potential of your organisation, you need to focus on institutionalizing best practices throughout your workforce.

Everyone has top performers—the 20% that make enormous contributions—whether they’re defined as stores, sales people, or even different shifts within a department. To truly become great, you need to change the habits and traits of the 60% that make up the core of your workforce and move this 60% closer to the top 20%. No matter what else happens, if the bulk of your organisation performs at an average level, they will bring down the entire organisation, despite the efforts of the top performers.

To move the core of your workforce to a position of high performance, you must eliminate variance between the two groups. In other words, infuse consistencies from the top performers to the middle. Reducing this variance strikes at the lowest unit of productivity—an individual's personal contribution. Simply reducing this variance by half will propel you toward greatness.